Shipping policy
3.1 Shipping Partners
We work primarily with Shiprocket as our core logistics partner, which integrates with multiple
courier networks across India and internationally. This ensures safe, reliable, and cost-effective
deliveries while allowing real-time tracking for customers. Through Shiprocket, we are able to
select the fastest and most suitable courier service depending on the destination, ensuring maximum
efficiency. In addition, we may also leverage trusted partners like DHL, FedEx, Blue Dart, or
Aramex for select international and high-priority shipments.
3.2 Processing Time
Production and packaging take 2–4 business days. Customers receive updates when their order
enters production and again when shipped. We prioritize quality checks at every stage, so the
processing timeline ensures your print is carefully inspected and securely packed before dispatch.
3.3 Estimated Delivery Time
Domestic India deliveries typically take 3–7 working days after dispatch. International deliveries
may take 7–12 working days depending on customs clearance. Shiprocket’s AI-based courier
selection ensures we use the fastest and most reliable courier partner for each location.
3.4 Free Shipping
We provide free standard shipping across India. International shipping charges are calculated at
checkout based on weight and destination. Shiprocket’s dynamic rate system ensures accurate and
fair pricing for overseas customers.
3.5 Order Tracking
Every order is assigned a tracking number once dispatched. Customers receive SMS/email updates
and can check live status through the Shiprocket portal. This integrated system ensures
transparency and easy tracking from dispatch to final delivery.
3.6 Packaging Standards
All products are bubble-wrapped, corner-protected, and packed in crush-resistant cartons. This
ensures safe delivery even over long-distance shipping. Packaging is designed to withstand
handling stress while protecting premium prints.
3.7 Delays
While most shipments arrive on time, delays may occur due to weather, strikes, customs, or
unforeseen courier issues. Elite Prrintex is not liable for such delays but assists customers in
resolving them with Shiprocket’s support system.
3.8 International Duties & Taxes
Import duties or taxes applied by foreign customs are the customer’s responsibility. We cannot
control or pre-pay these charges. Customers are advised to check local rules before ordering.
3.9 Failed Delivery Attempts
If delivery fails due to incorrect address or unavailability, the courier may attempt redelivery or
return the parcel. Reshipping charges may apply if the order is returned due to incorrect details.
3.10 Address Accuracy
Customers must provide complete and accurate delivery details. Elite Prrintex is not liable for lost
parcels or failed deliveries caused by incorrect addresses.
3.11 Shipping Confirmation
We notify customers via SMS and email as soon as their order leaves our facility. This includes
tracking details and estimated delivery times.
3.12 International Restrictions
Certain countries may restrict imports of custom-printed products. Customers are responsible for
checking import rules. We cannot ship to prohibited regions, even via Shiprocket’s extended
courier network.
3.13 Lost Parcels
In the rare event of a lost shipment, we coordinate with Shiprocket and associated courier partners
for investigation. If unresolved within 15 business days, we provide a reprint or refund.
3.14 Bulk Orders
Large corporate or bulk orders may require additional handling time. Customers will be informed of
adjusted timelines before dispatch.
3.15 Customer Responsibility
Once delivered to the specified address, responsibility for the parcel transfers to the customer. Any
theft or damage after confirmed delivery is outside our control