Refund policy

 2.1 Core Philosophy – Happiness Guarantee
 At Elite Prrintex, our philosophy is to deliver complete satisfaction with every purchase. We know
 our customers invest in us to preserve their most meaningful memories, and we treat that
 responsibility with the highest care. Our Happiness Guarantee ensures that if your order arrives
 with any genuine defect or error, we will immediately take corrective action. This could include a
 free reprint, a replacement, or, in rare cases, a refund. We believe trust is built on transparency and
 accountability, which is why this guarantee forms the foundation of our return policy.

 2.2 Eligibility for Returns
 Returns and replacements are accepted strictly for manufacturing defects, damage during shipping,
 or incorrect products being delivered. Manufacturing defects may include scratches, misaligned
 prints, coating issues, or loss of vibrancy. Damage during shipping refers to visible dents, bends, or
 cracks caused in transit. Wrong products include incorrect size or different image delivered. In all
 these cases, we take full responsibility. Customers must provide clear photos or videos to establish
 eligibility so we can act promptly without delay.

 2.3 Non-Eligibility Cases
 Because every product is custom-made, certain cases are not eligible for returns. These include
 changes of mind after placing an order, dissatisfaction with image quality when a low-resolution
 photo was uploaded, and minor shade variations between digital screens and printed surfaces. Print
 colors can slightly vary due to monitor calibration and substrate characteristics, but these are within
 industry tolerance levels. In addition, once production has started, we cannot cancel orders based on
 customer preferences or late design changes. This ensures fairness and operational integrity.

 2.4 Timeframe for Claim
 To keep the process efficient, we require that all claims regarding returns, refunds, or replacements
 be submitted within 7 calendar days of receiving the product. Reporting promptly allows us to
 investigate the issue while details are still fresh and resolve it quickly. Delays beyond this
 timeframe may result in rejection of claims, as products could be exposed to external handling
 conditions. By setting a clear timeframe, we balance fairness for our customers with the need to
 maintain structured, verifiable operations.

2.5 Reporting Process
 Customers can initiate a claim by emailing parth@eliteprrintex.com with their order ID,
 photographs or videos clearly showing the defect, and a brief description of the problem. Providing
 accurate evidence allows us to evaluate eligibility without unnecessary back-and-forth. For critical
 cases, our support team may arrange a video call to verify the product. We are committed to
 respectful and professional communication throughout the process, ensuring customers feel heard
 and valued.

 2.6 Verification
 Once a claim is submitted, our quality team reviews the evidence within 48 hours. This includes
 checking production logs, cross-referencing shipping records, and analyzing photographs or videos.
 The goal is to ensure an unbiased assessment of whether the issue arose due to production error,
 courier mishandling, or external factors after delivery. Customers are updated regularly throughout
 the process. Verification ensures claims are processed fairly, safeguarding both customer
 satisfaction and brand reputation.

 2.7 Resolution Options
 When a claim is approved, we offer three resolution pathways: a free reprint of the same product, a
 complete replacement with corrected details, or a refund if neither is feasible. The resolution
 depends on the nature of the issue. For example, misprints are usually resolved through reprints,
 while severe shipping damage may call for a replacement. Refunds are rare but possible in cases
 where reproduction isn’t viable. By providing flexible options, we empower customers to choose
 the resolution that best suits their situation.

 2.8 Return Shipping
 In some cases, we may request customers to return the defective product for internal review. If the
 return is deemed necessary, Elite Prrintex covers the return shipping costs for eligible claims. We
 will provide prepaid shipping labels or coordinate pickup through our courier partners. Customers
 must package the product securely to avoid additional transit damage. For international returns,
 customers may need to comply with local courier requirements, but Elite Prrintex remains
 responsible for arranging logistics and associated costs.

 2.9 Refund Timeline
If a refund is approved, it will be processed within 7–10 business days from the date of approval.
 Refunds are issued via the original payment method used during checkout. Depending on the
 payment provider, customers may see funds reflected sooner or slightly later. We ensure full
 transparency by sharing refund initiation receipts and transaction references. Customers are
 encouraged to check their bank or payment provider timelines for clearance, as delays are usually
 due to financial institution processing cycles.

 2.10 Packaging Returns
 When returns are required, customers are instructed to re-pack the product using original or
 equivalent protective packaging. This prevents further damage and allows accurate inspection upon
 arrival. Inadequately packed returns may be rejected, as new damages could compromise
 evaluation. Our support team provides clear packaging guidelines, ensuring customers face no
 confusion. Proper packaging also protects the value of raw materials, allowing us to reuse or
 responsibly recycle returned items as part of our sustainability efforts.

 2.11 International Orders
 For international customers, our return and refund policies remain the same, though shipping
 timelines and procedures may differ due to customs. Replacement or reprint timelines may extend
 by a few extra days, depending on location and courier clearance. Duties or import fees already paid
 by the customer cannot be refunded by Elite Prrintex. However, if a replacement is required, we
 ensure the reprint is dispatched at no additional cost to the buyer. Our goal is to deliver equal
 service quality to both domestic and global clients.

 2.12 Multiple Claims
 While we believe in fairness, repeated or excessive claims without valid reasons may be flagged for
 investigation. If a pattern suggests misuse of the refund system, we reserve the right to decline
 further claims or terminate service. For instance, customers consistently reporting minor issues
 without evidence may be asked to provide more stringent proof. This policy ensures genuine
 customers continue to benefit from hassle-free service while preventing abuse of our generous
 guarantee system.

 2.13 Quality Guarantee
 Every Elite Prrintex product undergoes a three-stage quality inspection: during printing, after
 curing, and before packing. Despite these measures, human or mechanical errors can occasionally
occur. Our quality guarantee ensures that such lapses are corrected immediately. By investing in
 rigorous inspections, we minimize defects while reinforcing trust with our customers. If a flaw does
 escape detection, our return and refund system is the safeguard that ensures customers are never left
 dissatisfied.

 2.14 Transparency
 We emphasize customer responsibility in double-checking design inputs before confirming orders.
 Transparency avoids misunderstandings and builds accountability on both sides. Our website
 provides previews, design confirmations, and automated warnings for low-resolution images to
 minimize errors. By being upfront about what we can and cannot control, we ensure a smooth
 relationship with our buyers. Transparency also means openly communicating timelines,
 limitations, and solutions at every step of the return process.

 2.15 Final Authority
 Elite Prrintex retains the final authority to determine claim validity after verification. This ensures
 consistency and fairness across all cases. Our decisions are guided by documented evidence,
 internal policies, and industry standards. While customers may disagree in rare instances, we
 guarantee every decision is taken with integrity, prioritizing both fairness and business
 sustainability. If required, escalation pathways to senior management are available, demonstrating
 our commitment to ethical dispute resolution