Privacy policy
At Elite Prrintex, privacy is not just a policy — it is our promise. Just as we ensure your memories are
preserved on durable aluminium photo prints, we ensure your personal data is safeguarded with equal
precision and care. This Privacy Policy outlines, in detail, how your data is collected, used, protected,
and respected across our website and services.
1. Information We Collect
We collect personal data necessary to process your order and provide world-class service. This
includes your full name, email address, phone number, billing and shipping address, order details, and
any images or files you upload for customization. We may also collect technical data such as your IP
address, browser type, and device details to enhance performance, security, and fraud prevention.
2. Payment Information
All payments are securely processed via Razorpay. Your card numbers, UPI IDs, and banking
credentials never touch Elite Prrintex servers. Razorpay, which is PCI-DSS certified, handles the
encryption and transaction security. We only receive non-sensitive details such as the payment status
and transaction reference number to confirm your order.
3. Shipping & Delivery Data
To fulfill your order, we share your shipping details (name, phone number, and address) with
Shiprocket, our logistics partner, and their trusted courier network. These details are used exclusively
for delivering your order. Shiprocket operates under strict data confidentiality agreements and does not
use your data for advertising or any unrelated purpose.
4. Uploaded Photos & Files
Your photos are at the heart of Elite Prrintex’s service. We use them strictly to manufacture your
customized prints. We never reuse, publish, or market your personal images. After your order is
complete, we retain these files for 90 days (in case you request reprints or corrections) and then
permanently delete them from our system.
5. Technical & Behavioral Data
When you visit our site, we may collect data such as IP address, operating system, device type, session
duration, pages viewed, and interactions with our website. This data is used to improve website speed,
detect suspicious activity, analyze customer behavior, and provide personalized recommendations.
Wherever possible, such data is anonymized.
6. Purpose of Data Use
We use your data to: (a) process and deliver orders, (b) handle secure payments, (c) create
personalized products, (d) provide customer support, (e) offer promotional content only with your
consent, and (f) comply with taxation, legal, and regulatory requirements. We do not process your data
for purposes unrelated to your order or without your consent.
7. Data Sharing Policy
We maintain a strict no-sale and no-rent policy. Your data is never sold to advertisers or unauthorized
third parties. Data sharing is limited to essential partners: Razorpay (for payments), Shiprocket (for
delivery), IT service providers (for hosting and email communication), and legal authorities when legally
mandated. Every partner operates under binding data protection contracts.
8. International Data Transfers
Since Elite Prrintex ships internationally, your information may be processed outside India. All such
transfers are secured with encryption and comply with GDPR (European Union), CCPA (California,
USA), and India’s IT Rules. We adopt Standard Contractual Clauses and industry safeguards to ensure
your data is treated with the highest level of protection globally.
9. Data Retention
We store your data only as long as necessary. Uploaded photos are retained for 90 days post-delivery.
Billing and order data is retained for 7 years in line with Indian tax and accounting regulations.
Marketing preferences remain active until you unsubscribe. Once retention limits are reached, your data
is securely deleted or anonymized.
10. Cookies & Tracking
Elite Prrintex uses cookies and tracking technologies for: saving your cart, enabling faster checkout,
remembering your preferences, personalizing recommendations, and analyzing site traffic. We also use
tracking pixels to measure the effectiveness of marketing campaigns. You may disable cookies in your
browser, but certain features may not function correctly.
11. Marketing & Communication
We send marketing emails, SMS, or WhatsApp updates only if you have opted in. Communications may
include offers, new product launches, or exclusive deals. You may withdraw consent at any time by
clicking “unsubscribe” in emails or contacting us directly. Order confirmations, invoices, and delivery
notifications will always be sent as part of essential service.
12. Customer Rights
You have full rights over your personal data, including the right to access, correct, delete, or restrict its
processing. You can also withdraw consent for marketing or request that we provide your data in a
portable format. These rights may vary by jurisdiction (e.g., GDPR, CCPA), but Elite Prrintex respects
them universally. To exercise your rights, email us at parth@eliteprrintex.com
13. Security Practices
We employ bank-grade security measures to protect your information. Our website is secured with SSL
encryption. Internal access to personal data is tightly restricted to authorized employees. Razorpay
ensures PCI-DSS compliance for all payments. We also run firewalls, intrusion detection, and regular
security audits to guard against unauthorized access.
14. Children’s Privacy
Elite Prrintex does not intentionally collect data from individuals under 18. If we learn that such data has
been submitted, it is immediately deleted. Our products and services are designed for adults capable of
entering into valid legal agreements. Parents who suspect their child has provided personal information
should contact us for prompt deletion.
15. Third-Party Services & Links
Our site may link to external websites or include tools such as Google Analytics. These third-party
services may collect data under their own privacy policies. Elite Prrintex is not responsible for the
practices of external providers, and we recommend reviewing their privacy statements before engaging
with them.
16. Dispute Resolution
If you believe your data has been misused, please contact us at parth@eliteprrintex.com We aim to
resolve complaints quickly, typically within 14 business days. If you remain dissatisfied, you may
escalate the matter to your regional data protection authority (such as GDPR authorities in the EU or
CCPA regulators in California).
17. Consent
By visiting our site, uploading photos, or placing an order, you agree to the terms of this Privacy Policy.
Where required (e.g., for marketing), we seek your explicit consent separately. You may withdraw your
consent at any time without affecting the lawfulness of prior processing.
18. Policy Updates
We may revise this policy as laws, technology, or business operations change. Updated versions will
always be available on privacy-policy with a new effective date. We encourage
you to review it regularly. Continued use of our services implies acceptance of any changes.
19. Governing Law & Jurisdiction
This Privacy Policy is governed by Indian law, specifically the Information Technology Act and
applicable rules. However, Elite Prrintex voluntarily aligns with global privacy frameworks such as
GDPR and CCPA to safeguard international customers. Any disputes will be handled under the
jurisdiction of courts in Pune, Maharashtra, India.
20. Contact Information
For privacy questions, complaints, or data requests, you may reach us directly at:
parth@eliteprrintex.com This single point of contact ensures clarity, quick responses, and
accountability